What People are Saying

Click on the store name for Current Specials and Available Units!

We believe in exceeding your expectations through our commitment to service, safety, and security at all of our storage facilities. Considering storing your valuables with us? Read below to hear about some of our customers' experiences - you can sort to find your community and store. If you still have any questions, please don't hesitate to contact us for more information.

Current customers: we would love to hear about your experience with us. Head on over to My Account to leave a review.

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02/07/2020

Rented a unit today with Lizzette, Had agreat experience, she was very nice thank you very much

Lawrence Mudd

Mott Haven

Bronx New York

11/09/2019

My partner and I had rent units at Brook we have nothing to complain Angie and the new manager Gloria amazing customer service and great rates. Recommended 100%

Ibrahim Sagne

Melrose

Bronx New York

01/20/2020

Came in today with my husband as a first time customer. Ahjenay Santana helped us and was very very helpful. Walking in we were feeling nervous and anxious, especially because we are moving due to unfortunate circumstances and Ahjenay made us feel soo welcomed. She is very knowledgeable and answered all of our questions. Thank you Ahjenay Santana for your excellent customer service skills and making us feel well.

mariap3190

Yonkers

Westchester New York

02/17/2018

Very helpful, knowledgeable, courteous employee that assisted us.

Vitamarie Baker

09/23/2019

The customer agent that helped me was Sean. He was extremely courteous and polite and went above and beyond to explain the procedures and policies of the facility. He had a lot of patience and I appreciate the time he spent going over things with me and honestly if it wasn't for him taking that time with me I probably would have stored my belongings else where. I want to personally acknowledge my appreciation for the outstanding service .on my very first visit. And again, thank you once again.

Cynthia McCauley

12/06/2019

1st experience with a storage facility. Ashley was great! Was able to look up everything on their website prior to 1st visit.

Tammie L

New Rochelle

Westchester New York

11/14/2019

Thank you lavona for making the last minute move in process so easy for us ! She’s great.

Tricia Spencer

Pelham

Westchester New York

11/25/2020

Great place

Denise Maldonado

Linden

New Jersey New York City

07/29/2019

Great location, very helpful staff, clean, great customer service. Gloria helped us, she took the time to show us the available units. She was pleasant and informed us about the prices without hesitation. Will definitely refer others

Yvette Melendez

Mott Haven

Bronx New York

10/26/2019

Most helpful staff!! Accommodating should be their middle name, they knew exactly what I needed and made it happen effortlessly.

Tenant Relations Site Office 239 East 111th Street

Mott Haven

Bronx New York

03/19/2021

Leslie was very helpful storage was clean thank you

Sy Luv

East Tremont